To request a refund you need to receive an RMA (Return Authorization). Requests needs to be created on the web and submitted along with your purchase data. If you come back your solution without a RMA selection you won't be refunded. Transport and dealing with costs are non-refundable. For returns https://allhealthmarket.com/product/new-arrivals/wellness-as-seen-on-tv/face-lift-tool-anti-snore-chin-strap-care-sleep-stop-snoring-chin-jaw-supporter-apnea-belt-for-men-women-sleep-products/